Approved 51-915 ZCEA of Customer Support Management, Customer Support Management Engineer Exam – Success Pathway Course

[51-915 ZCEA of Customer Support Management, Customer Support Management Engineer Exam] In This Course of ,A professional exam focusing on IT and telecom customer support management. It includes customer service frameworks, ticketing workflows, escalation protocols, problem resolution strategies, and customer satisfaction metrics. Engineers must demonstrate skills in managing technical support teams, analyzing KPIs, handling client relationships, and ensuring SLA compliance.