Approved 31-402 ZCTA of CC, contact center (CC) after-sales engineer Exam – Success Pathway Course

[31-402 ZCTA of CC, contact center (CC) after-sales engineer Exam] In This Course of ,The Contact Center (CC) exam focuses on support for enterprise call center platforms. Topics include ACD (Automatic Call Distribution), IVR (Interactive Voice Response), CTI (Computer Telephony Integration), omnichannel service, workforce optimization, and CRM integration. Engineers must troubleshoot voice quality, call routing, and reporting tools while ensuring customer experience excellence.